Please know that we failed to provide the level of service that is expected of us & we will be working closely with our team members to ensure that future guests do not have a similar experience. We hope you will accept our apology for the way you were treated, as well as the inconvenience that it caused. I understand you have also been in contact with our General Manager. I also see that we refunded your pre-paid reservation entirely, in addition to giving you 20,000 IHG Rewards points as a gesture for the inconvenience that you experience.

Unfortunately this resort was the closet option with availability that evening. I see that your reservation was relocated to the five star Waldorf Astoria Resort & that our hotel paid for your stay. Please know that your reservation was not intentionally relocated on our part. We are currently seeking a qualified individual to fill the position of WAREHOUSE PICKER and RECEIVER ASSOCIATE RESPONSIBILITIES: Must demonstrate. Unfortunately our hotel was oversold, due to a glitch in our reservation system. We are embarrassed to hear that we dropped the ball by not honoring your reservation, as well as how our staff members handled this situation. or one of its affiliates.Dear Chsmith7, Thank you so much for providing us with your feedback. Holiday Inn Hotel & Suites Salt Lake City Airport West 5001 West Wiley Post Way, Salt Lake City, UT 84116 United States (USA) near Exit 114 on I-80 (0.4mi) View Map Reservations: 1-80 Group Sales: 1-80 3. All rights reserved. All hotels are either franchised by the company, or managed by Wyndham Hotel Management, Inc. Google Play and the Google Play logo are trademarks of Google LLC. App Store is a service mark of Apple Inc. Our customer service agents are also available at 1-80 to provide you with assistance with and information about our hotels and programs.Īpple and the Apple logo are trademarks of Apple Inc., registered in the U.S. However, if you encounter any difficulty in using our site, please contact us at We will work with you to ensure that you have full access to the information available to the public on our site. We strive to have a website that is accessible to individuals with disabilities. This website uses cookies so that we can remember you and understand how you and other visitors use this website, and in order improve the user experience.īy using this website, you consent to the use of cookies in accordance with the terms of our Privacy Notice.

Holiday inn salt lake city airport west